Complaints Policy and Procedure

At danreardon.org each of our customers is important to us, and we believe you have the right to a fair, swift and courteous service at all times. 

This policy sets out the following

• How to make a complaint.
• The standards you can expect from us in dealing with it.
• What we will do to put things right.
• What you can do if you are unhappy with our response.

We are committed to providing a high quality of service.  However, occasionally we may fail to meet your expectations. In such circumstances we will work with you to put things right as quickly as possible.

Our Insolvency Practitioner is Gillian Wrigley who is authorised to act as a Licensed Insolvency Practitioner by the Insolvency Practitioners Association.

Danreardon.org Complaints Procedure ​

In the first instance please speak to a member of staff to see if any issues can be resolved quickly and easily.

In the event that you do wish to make a written complaint, please write to:

Complaints      

Danreardon.org

24 Calderpark Road

Uddingston

G71 7RH

Please provide us with your full name, date of birth and your reference number, if you have one.  We will also need contact details so that we can fully respond.

• ​We will acknowledge your complaint within 5 working days of receipt of your complaint. ​
• A senior member of staff will investigate your complaint and endeavour to send a final response to you within four weeks of receipt of your complaint. If we are unable to provide you with a final response within this timeframe we will send you an update. ​
• If more than four weeks from the date of your complaint has passed and you have not received a final response, or you are dissatisfied with the final response you have received  you can submit a complaint through the Insolvency Practitioners Complaints Gateway which is run by the Insolvency Service.
• You do not have to wait for the above process to be finalised to complain through the Gateway.

The Gateway is located at: ​

www.gov.uk/complain-about-insolvency-practitioner ​

Alternatively you may write to:

IP Complaints

Insolvency Service,

3rd Floor,

1 City Walk,

Leeds,

LS11 9DA

or by calling the Insolvency Service Enquiry Line on 0300 678 0015.